SUPPORT

We're here to help

Welcome to pawst support! Whether you have a question, need help with a feature, or want to report an issue, you'll find everything you need here.

Contact Support

Get in Touch

Our support team is happy to help with any questions or issues you may have. We typically respond within 24-48 hours.


Report a Bug

Found Something Wrong?

If you've encountered a bug or something isn't working as expected, please email us with the following details:

  • A description of what happened
  • What you were trying to do
  • Your device type (iPhone, Android, etc.)
  • Your app version (found in Settings)
  • Screenshots if possible

Send bug reports to: team@happypawsts.com


Frequently Asked Questions

How do I create an account?

Download pawst from the App Store, then sign up using your email, Apple ID, or Google account. You'll be asked to add your pet's name, a profile photo, and some optional details like breed and birthday.

How do I post a photo?

Tap the camera icon in the center of the navigation bar. Take a photo of your pet, add an optional caption, and share it with the community. All photos are taken directly through the app to keep things spontaneous!

What is a pat-back?

A pat-back is a fun way to exchange photos with friends! When you receive a pat-back notification, you can respond by taking a photo of your pet in that moment. It's all about sharing spontaneous, real moments.

How do I add friends?

You can find and follow other pet lovers through the Discover feed. When you follow someone, you'll see their posts and can interact with them through likes and comments.

How do I report inappropriate content?

You can report content directly within the app by tapping the menu on any post. You can also email us at team@happypawsts.com with screenshots of the content you'd like to report.

How do I delete my account?

Go to Settings in the app and select "Delete Account." Your request will be processed within 30 days, and all your data will be permanently removed. This action cannot be undone.

How do I change my notification settings?

Open the app, go to Settings, and tap "Notifications." From there, you can customize which notifications you receive, including likes, comments, and friend activity.

Is my data safe?

Yes! We take your privacy seriously. We use secure, industry-standard services for data storage and authentication. Read our full Privacy Policy for details on how we protect your information.

What are posting streaks?

Posting streaks track how many consecutive days you've shared a photo of your pet. It's a fun way to stay engaged and build a daily habit of capturing special moments!

How old do I need to be to use pawst?

You must be at least 13 years old to use pawst. If you're under 18, please make sure you have your parent or guardian's permission.


Helpful Links

About Us

YEUPY PTE. LTD.

160 Robinson Road, #14-04
Singapore Business Federation Center
Singapore 068914

Email: team@happypawsts.com